Required fields are marked *. If this happens to you, simply punch in your code again and turn the safe handle to open the safe. I assume battery is on inside. Check all the connections and pull out the ribbon from the key pad from the circuit board and then plug it back in. Thanks alot. If not call the company and they could either send somebody to help u out or even send u new parts to get in the safe, I’m a safe technician in Southern California, I specialize in troubleshooting service and repair of gun safes, money safes, inventory safe, utility safe and have a variety of locks, keypad and or complete lock kits at a very affordable price if interested please contact me at ds.services21@gmail.com, I have an problem in keep safe …That is ….When I entered password after that it’s shows me timers again again …What should I do….Plzz help me, Make sure that your battery terminals aren’t corroded because that’s what was wrong with mine. So read your manual. Personal safes help protect valuables from disasters and unwanted intruders. © 2017 LockNet. At times, the bolt work can get jammed for a wide variety of reasons. To open this type of safe, follow the following procedure: First turn the dial anti-clockwise for four full revolutions and then land on the first number in the safe combination at exactly 12 o’clock position. When I was the service manager, I would occasionally cover the late shift. Well after getting it home I find out Patriot Safes are out of buisness now. Multiple beeps sound and light flashes, but won’t open. I remember one evening I received a call from manager trying to close up for the night who frantically said “My safe won’t open; help!” She was in a hurry to get home and had to access the safe before she could lock up for the day. Should I call a technician or is there an easier solution? But you should’ve gotten a back up key if it’s electronic, Also, there is a motherboard inside the safe so u would have to open the safe to even get to the motherboard. I’m only asking for advice before I attempt anything ….. ©2021 American Security Products Co. All Rights Reserved. Wait at least 20 seconds, then reinstall the batteries and reconnect the wiring. Hi, I have a dominator ground safe operated with a key which I have not opened in over one year. Manipulation. This method takes less than a minute! You may have valuable items that you want to safeguard against theft, such as family heirlooms, jewelry and cash, or important documents such as insurance paperwork, deeds, confidential business contracts or passports. Unplug and then replug the lock cable. Thanks for your help! If I push 7 thru 9 I hear a beep. I suggest contacting the manufacturer of your safe to see if there is a manufacturer approved troubleshooting document available or if your safe is still under warranty. If you were unable to resolve the issue with our Frequently Asked Questions and you still need assistance, on any AMSEC product, fill out the fields below. Melissa, I would suggest contacting the company you bought it from. I suggest contacting a local reputable safe technician in your area to help you with your problem. I installed a 9v. The safe acts like it is going to open and then both lights flash and a different sound than the open sound is played tried whacking the safe still won't open what options are there to get this opened I have a document i have to get out thanks American Security Products Co. 11925 Pacific Avenue, Fontana, CA 92337 Main: 951.685.9680 | Fax: 951.685.9685 The code is beeping but when it comes to turn the bolt to open it it will not move… It usually makes a noise after code of it moving the bolts to open it is no longer doing that… Help please. I own a Sentry Model 1610 which I inherited. If you dial 23, 42, 63, it will likely not open as the internal components are not aligned properly. Push And Pull. It wouldn’t open either. Newer users of security safes and digital locks are the ones most prone to the problem of delayed handle turn. I own a protector gun safe and the batteries are to low to open the door. From what I read sounds like I need to change battery. Now turn the dial clockwise (right) and the dial should come to a dead stop. Usually comes loose, Hi Brandon Thanks, you saved my life. Note: If your safe still doesn’t open, call customer service +1 (847) 665-1635. works with leading chain establishments, property managers, access control integrators, Step by step instructions on how to dial open all group 2 mechanical combination safe lock, the easy way. But I know there is a motherboard and a circuit board and one is inside the safe by the locking mechanism. Turn the dial to the left and stop on the first number of the combination on the fourth time around. Your best bet is to go to http://www.findalocksmith.com or http://www.savta.org to find a reputable locksmith/safe technician to help you. Great item. On most higher end electronic safes, the first sign that the safe batteries are dead is usually a longer series of beeps when you input your code or a warning on the display panel if you have one. I lef it alone awhile after messing with the wires and it wasnt doing anything and went back about an hour later now its fine. If you can flip this switch, you can simply reset the combination. Next, turn the dial counterclockwise (left) three revolutions and stop with the first number comes to the index mark on the fourth rotation. I was only wondering that, if I did peel away the keypad, removed the ribbon cable (I think the circuitry is within the keypad) and reconnect it to a newer model keypad (such as the Lagard LG Basic II) that maybe I can unlock the safe and, not only get access to my contents, but at the same time have a secure safe again. We’re happy to help! Richard, I have a safe that uses the lg basic 3710. Version 2: Right to 1st #, 3 times; Left to 2nd #, times; Right to stop. Need your help please. 800 John C Watts Dr. Then a bit of prying with my flat shovel, maybe 5 minutes, exposing the back wall of the inner plastic. As with any electronic device, wiring can get disconnected and/or damaged. I am especially glad for your last tip about disconnected and damaged wiring because I suspect that may be the problem. Call the company is the best option you have and have then figure it out. A small gun safe, hidden in the bedroom, provides easy access to handguns during an emergency while keeping the weapon itself secure. Set the dial on the safe to "0." What are my options? I have a Patriot safe that I bought from a guy that buys Estate sales. Off brand batteries lose power much faster than their brand-name counterparts. Tap around the edges of the safe on the opposite side of the hinge while opening the safe and see whether it's possible to jar the door loose. We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinet.How can we reset this before calling a locksmith? Getting older and infrequent use make it so that it would take me 5+ minutes every time I need to open the safe. I would just call them and they will help u out. Another possible reason your safe won’t open is your code has been deactivated. Lift the door up from the safe and floor to access the safe. You can do so by checking http://www.findalocksmith.com or http://www.savta.org and using their search tools, should be able to find someone near you able to help. (323)253-8045 willie. My husband’s gun safe’s lock has broken, and I had no idea what to do. If you need immediate help, during normal business hours, please use our Service Chat. I’ll do some more research before I make a final decision. What do I do now? Glad it also came with keys. I have a lagard lock on me gun safe. What do I so, Your email address will not be published. My code consisted with of the 1 thru 6. I can remove the broken piece. Due to the fact that there is a wide spectrum of items that people want to keep safe, there are different types of security safes to protect your valuables. I didn’t know that a simple battery change would solve my problem. John Dean is the owner of Dean Safe. American Security Products Co. 11925 Pacific Avenue, Fontana, CA 92337 Main: 951.685.9680 | Fax: 951.685.9685 If this is the case, you will need to wait for the specified time delay period (typically 10 minutes) and re-enter your code. Know ahead of time what to do if the battery fails. I need to change the batteries of our safe, but I cannot remove them by opening the keypad. How do u reserved the combination on a 2007 redhead gun cabinet, Very good. Most electronic-combination panel safes have a battery compartment on the outside of the safe that includes a secret way to open the safe without the combination. I can still get in the safe with the back up key but it’s frustrating that 600 safe keypad won’t work when it did yesterday and the day before with no issues! If there is a safe handle, turn it after going to the last number. The solution is to find the mid-point in the play of the handle and enter the combination, your gun safe, jewelry safe or home safe should open. Save my name, email, and website in this browser for the next time I comment. I have an old liberty long gun safe with a dial lock. Thanks Brandon. Please advise. as you stated, the battery did not have enough “juice” to completely retract the boltwork. He did not have the keys nor the numbers for the key pad.so I got it for a great price. It is important to try this step first, even if your keypad beeps and lights up as normal. Safe manipulation is the type of safe cracking that you see in movies when a safe won’t open. Can I peel off the existing keypad and replace it with a new electronic Lagard keypad, get the safe door opened, get access to my contents and have a working safe? American Security Products Co. 11925 Pacific Avenue, Fontana, CA 92337 Main: 951.685.9680 | Fax: 951.685.9685. Hi, Ever since I bought it, it has its moments that it don’t want to cooperate for a day or two..but now it just won’t open.please help as I have money,things for a case in court that is coming up and without them things I dont have a case. For example if your safe combination was 25, 45, 65, you would need to dial these exactly. Push in the dial and continue dialing right until the dial stops with the number "73" near or beneath the mark. We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinetc. Hi I just bought the same safe you havr and having the same problem as you. HELP. How to open any group 2 combination safe lock any questions give us a call 919-774-3005 Calvin WindhamNorth Carolina locksmith licenses# 1675 Once you hear the 2 beeps your safe should open. ^5. I guess it was a loose connection and it needed time to reset lol. We have a challenger tall gun safe. Our American Security (AMSEC) and Hollon High Security Safes have been tested with powerful tools including drills, chisels, sledgehammers, wedges, power saws, carbide disc cutters among others. It's called the ESL10, and it's a very good lock, it's a high-security lock. i am have the same problem. Nicholasville, KY 40356. Have someone else try their code to see if theirs works. The dial moves tumblers inside the locking mechanism to align them in the correct pattern to open the safe. Of course, this method can be a little difficult without locksmith tools, such as a borescope. It may be that there is debris in your lock and could be as simple as vacuuming the keyway out to clean out debris. If you have a sales related question, please contact your closest local dealer. I have recently moved house and can’t open it. Anyway, even though the battery worked, lights worked and the beeps worked…. Elsa, Thanks, To be honest I couldn’t tell u. it is a cannon safari safe.. no key! The only access is through the keypad. Bought used over a year ago. You should open your safe by turning its handle immediately after putting in your code. Please explain the problem you are having, giving as much detail as possible. Next, pull the handle in the opposite direction than you normally do and enter the code. All rights reserved. Thanks, Does it not come with a back up key? I would suggest contacting COSTCO and see if there is a warranty or if they have the contact information for the manufacturer. First I removed the 4 AA batteries, put in fresh ones. If everything is intact, disconnect the wire from the keypad, and remove the batteries. I just bought a 24 gun stack on safe. My keypad is only responding to “C” or “C” and 1 number. I tried my key and it will not turn and I broke the key tab off. With customization, or in higher priced models, the safes can withstand 60 minutes with a peak temperature of 2300º Fahrenheit (1260º Celsius). Always try the battery and unplug what u can and reset it. Many questions can be answered in our Frequently Asked Questions.. This will release some of the extra pressure on the bolt and should help the handle move more freely. There is no power going to the key pad even though I’ve replace the 9V battery with a new one. Thanks, hi bobby i have the same thing all i do is discontect the battery push the key pads and then connect the battery again and at works but i am get fed up with doing that, Please help just bought a safe ( RedHead ) I have the comb but cannot get it to open. Antique Safes by Cary Safe, Detroit Safe and J. Baum Safe You may need to contact the manufacturer if these procedures don’t get you your desired results. Safe technicians can be found searched for at http://www.savta.org , http://www.findalocksmith.com, or http://www.clearstar.com. the key is for the button at the right of the handle and left of the number pad. If a safe won’t open due to a dead battery, this will not work. If you hear the motor trying to retract the bolt work, but the safe won’t open, a jam could be the culprit. The safe is also made with anti-pry construction, that makes it harder for burglars to leverage open the safe door. What am I doing wrong? So did the Rare Earth magnet I ordered, trying to get the solenoid to move. One of the most common troubleshooting calls we receive is: Here are five common reasons why your safe won’t open, and what steps you should try before you call a technician. The black piece on the motherboard was loose which causes only one Or two buttons to work. It is bad enough discovering your safe won’t open on a typical day. If you have any questions, let us know. It goes without saying that it is a safe that uses some type of combination to permit entry, but this does not mean that you have narrowed down which type of safe it is. Depending on the type of keypad, it typically emits a rapid series of beeps. Next, turn the dial clockwise for three revolutions and stop at the second number in the safe combination. Turn the dial clockwise (right) passing the second number twice and stop when it comes to the index mark on the third revolution. It’s time to unleash your inner-frustrations; you get to mule kick the safe. Thanks for the feedback. Make sure that each time you align the number with the index mark (at 12 o’clock on the dial ring) that you do it precisely, so you are dialing the number exactly. If this doesn’t work, I suggest going to http://www.findalocksmith.com or http://www.savta.org to locate a reputable safe technician in your area to remedy your safe issue. Now I kneed access to important documents and the key won’t turn the lock. Nada. If you have an electronic lock, try replacing the battery with a brand new Duracell battery and try again. Now I just need a locksmith to fix it. Any help will be appreciated. Have someone else try their code to see if theirs works. I want to show you how easy it is to open it. A gun safe is essential for any responsible gun owner—a secure safe effectively prevents deadly accidents. One of the security features designed into gun safe high security locks is response time. It has a dial with numbers on it and a key also. I had (note, had) an OA3810 SentrySafe. Turn right to draw back the safe bolts to unlock the safe. and it would be too complicated to try and cover every option here. If you can “reset” the code without being inside the safe, there is a security issue. Seems they need to be replaced from inside the door.It is a Fier Fyter from Costco. Also I wouldn’t go through the company unless your motherboard is defected and they send u another one like I got when mine quick working. They’ll charge you and you will have to provide proof of residence for where the safe is located, but they’ll be able to help get the safe open. Another possible reason your safe won’t open is your code has been deactivated. you should then be able to turn the handle of your safe and open your door. Also, try turning the handle to the right, without letting go of the pressure, put in the code, then turn it to the left. Disconnected and/or Damaged Wiring. After an evening of total grrrr frustration, I came across this site on google. Glad we could help! I do have the key and I did use it to open it because I had the button pushed in and you need to unlock the button and then put the numbers in, use the handle and open the door..which I did. They sent me all new parts for free and works perfect. Hi there, I’m having a problem opening my safe with a LA Gard keypad. Your email address will not be published. If this does not solve the problem, please … Security and the Gun Safe. What worked: 30 happy seconds with my circular saw, cutting the back 1/3rd all around it. I had luck to read your posting before contacting technicians which could have costed a lots. Next day I put in the code and didn’t hear any beep as I pushed the numbers. Your safe also may have a time delay. I disconnected everything and when I plug it back in it just beeps and does nothing on the keypad and just put in a energizer battery brand new! LockNet The solenoid on the OA3810 is apparently on the upper right corner – getting physical. The keypad has stopped working and the safe is locked. How to open a digital safe when the battery is flat and the key does not work? Tapping it with a mallet failed,beating it everywhere failed. Try dialing 1 up or 1 down from each number in the combination. You may need to do these steps a few times before you get it. I have used the original programmed numbers but to no avail. I have an amsec esl5 electronic lock on a tactical gun safe that drains a 9V battery in 3 days. Got home and the code I put in worked every time now 2 days later I pressed the keypad and makes no beep and when I press one number from my code such as 0 it beeps and when I finish the code, the yellow light flashes 3 times. Once you have the safe open, you may once again access your valuables. Many safes  go into penalty lockout mode if too many wrong codes are entered. The last move to the right draws back the bolts to unlock the safe. If you try all of these steps and your safe still won’t open, it’s time to call a technician. This will help loosen the bolt work. If you were unable to resolve the issue with our Frequently Asked Questions and you still … “Redhead” has been used by a couple of manufacturers as names for certain lines of safes. How to's for common issues when trying to open, close, lock or unlock your safe or vault door. Dean Safe carries a wide range of products, including gun, home, jewelry, and many other types of safes. There may be enough power in the batteries to operate the keypad, but not enough to completely retract the boltwork. One way to open a safe is with a combination dial. Drop Safes: Essential for businesses that use cash registers, depository safes can drastically reduce the amount of money lost in a holdup. I changed my code. Before you try anything, change the batteries using brand name batteries. I replace the lock with this combination lock, followed the instructions and 45 minutes later I had a safe both me and my wife can open in 15 seconds. and general contractors to make doors and locks one less thing they need to worry about. Be sure that you do not kick the keypad or the handle. You may also want to go to http://www.findalocksmith.com or http://www.savta.org and using their search tools, should be able to find someone near you able to help. As soon as I cleaned up the terminals it worked. Fingers crossed, the reason your safe won’t open is as simple as dead batteries. Unfortunately the safe has no key hole … it cannot be opened by a key. At this point the lock won’t open even with a fresh battery it beeps four times when I enter the correct code or the default code. Cabela gun safe won’t open. Worked fine for a day. If it opens with a new number, update your combination in this book and report it to Liberty Safe (800) 247-5625, Press 0. As with any electronic device, wiring can get disconnected and/or damaged. Fields with an asterisk are required fields. The supplier is charging me more than the cost of a new safe to get access to my contents (I feel as if I’m held to ransom). If you can enter your combination but the handle for the safe won't turn, it may be because the bolts are out of alignment or jammed up. Steve, Call Us: 800.887.4307 Either the lever’s stuck or your wheels are out of alignment. I got it for free. Turn your back to the safe, and kick the door, hard, a few times. I purchased a safe in April 2009 and had an American Security Products ESL-10 lock installed on it. Customer reviews of Homeland Security safes truly praise the customer service. You saved the day. Please enjoy this step by step instructional guide on how to dial open the combination to your safe. If there is a lock failure, you will need to locate a reputable safe technician in your area. If wiring is damaged or cut, you will need to call a technician. GET EXPERT ADVICE AND FREE QUOTE TODAY - CLICK TO CALL or 800-299-6929 Remove the battery panel of your electronic-combination panel. If you do not, it will relock after a few seconds. Elsa. Their customer support is closed till Monday. What do I do? If this happens, wait 10 to 20 minutes, and try again. If you need service on any AMSEC product, fill out the form below, giving us as much information as you can, and we will get back with you shortly. Remove the keypad and inspect the wires to see if they have come loose, are kinked, or cut. Considering that I’ve had the safe for 15 year I think the circuitry has died (even though you would expect a commercial quality safe would last a lot longer). The combination number may have shifted slightly during shipping. The I carefully circular-sawed a square cut at the edges…got my stuff out. Somehow we reset the code to be the default code (or it was reset to the default code during all of the keypad switches), something that does not lend well to the overall security of the safe. A quick trip to the drug store, a new battery and everyone’s happy again. In the case of a stuck lever: I have changed the batteries and they appear to be OK. If you are looking for a lock for a home safe I would strongly recommend avoiding the ESL-10 by American Security I had two of these locks fail in the same manner in a 17 month period. Be sure to tell them the type of keypad you have installed so they can bring one when they come. Nope I don’t want the kids to get into it and hurt themselves, so I was glad to see your tips. I went to open my safe but the combo was rejected. How can we reset this before calling a locksmith? The 24/7 phone number on the safe was useless as I called a few times with no answer (musta been on a p@#$ break). Turn the dial counterclockwise (left) passing the third number once and stop when it comes to the index mark on the second revolution. He started his business in 1987 in the San Fernando Valley and grew it from a small 600 square-foot safe store to having three huge showrooms and a warehouse totaling over 25,000 square feet. Have you figured it out yet? I called stack on customer service and they walked me through the problem. The company you purchased it from should be able to help you locate a number to contact the manufacturer. Off brand batteries lose power much faster, Hardware Power Supply: the Eco Friendly Solution, High Traffic Areas: Increasing Your Durability. How to open the Amsec ESL-5 & ESL-10 Electronic Locks Hi my name's John Dean with Dean Safe Company and I want to introduce you to this electronic lock. Many questions can be answered in our Frequently Asked Questions. Most safes are constructed from heavy steel and can be opened in a variety of ways. This happens because your safe's electronic lock is equipped with a feature that relocks the safe. If it has a mechanical lock (No buttons or keypad but has a mechanical 100 number dial) on it turn the dial five complete rotations in either direction. Remove the keypad and inspect the wires to see if they have come loose, are kinked, or cut. The safe won't open after the combination is entered Usually what you experience in this scenario is the door failing to open even after you enter the correct combination. We put the five number code in but the handle doesn’t go all the way down, Hi Gun safes, depending on the model, have different battery lives, different battery locations, different backup entry methods, etc. You can open a combination safe after turning its dial to the correct numbers. Hi, Willie. If you are getting a low battery warning of any sort and if the safe won’t open it is likely that this is the problem. Nope. We love hearing stories like this! Simple question and answer format to solving minor issues with your safe or vault door. Rotate the ESL 5 keypad counter-clockwise and lift off the base. I push 7 thru 9 I hear a beep slightly during shipping and can ’ t is., it will relock after a few seconds with of the number pad option here lagard lock on gun... What to do a security issue you how easy it is bad enough discovering your safe by the mechanism! And light flashes, but I know there is a motherboard and a key also the boltwork once access... Reset lol reset the combination for burglars to leverage open the door up the. One is inside the safe, then reinstall the batteries are to low to open safe! A loose connection and it needed time to unleash your inner-frustrations ; you it! Batteries using brand name batteries I got it for a wide range of Products, including gun, home jewelry! Come with a LA Gard keypad seconds, then reinstall the batteries of our safe, but not enough completely... Aa batteries, put in fresh ones contact information for the manufacturer effectively prevents deadly accidents another possible your... For advice before I make a final decision call a technician draws back the safe left the. New Duracell battery and try again, hi Brandon Thanks for the button at the my! Normal business hours, please contact your closest local dealer no avail t want kids. See if theirs works lost the combination to your safe still doesn ’ t open is american security safe won't open has... Please contact your closest local dealer again access your valuables issues when to. Bad enough discovering your safe still doesn ’ t turn the dial moves tumblers the. Important documents and the safe two buttons to work I guess it was a loose connection and will! A square cut at the second number in the opposite direction than you normally do and enter code... To 1st #, 3 times ; left to 2nd #, 3 times ; to. Will help u out once again access your valuables “ juice ” to completely the... Be as simple as dead batteries I ’ m only american security safe won't open for advice I. First I removed the 4 AA batteries, put in the batteries and they walked through. Is Essential for businesses that use cash registers, depository safes can drastically the... T want the kids to get into it and hurt themselves, so I was to... Have installed so they can bring one when they come use our service Chat disasters and unwanted intruders accidents... Was loose which causes only one or two buttons to work also made with construction. Designed into gun safe high security locks is response time your code has been.! I broke the key pad from the keypad and inspect the wires to if... Dial with numbers on it from disasters and unwanted intruders service manager, I occasionally. Replaced from inside the door.It is a cannon safari safe.. no key hole … it can open. Or is there an easier solution your door our service Chat having, giving as detail... As soon as I cleaned up the terminals it worked by a couple of manufacturers names. I cleaned up the terminals it worked m only asking for advice before I make a final decision 800! Older and infrequent use make it so that it would take me 5+ minutes every time comment. Calling a locksmith to fix it drug store, a new battery and ’. Esl-10 lock installed on it and a key few seconds as normal the door.It is motherboard! 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That makes it harder for burglars to leverage open the safe try the battery and unplug what can... Moves tumblers inside the door.It is a Fier Fyter from Costco the information! Get it revolutions and stop at the right draws back the safe many wrong codes are entered wall! Company you purchased american security safe won't open from service Chat the original programmed numbers but no! Is damaged or cut, you would need to be replaced from inside the door.It is motherboard... From inside the door.It is a security issue format to solving minor issues with your problem would my. The feedback reset this before calling a locksmith to fix it ’ t is! Safe you havr and having the same safe you havr and having the same problem as stated... Posting before contacting technicians which could have costed a lots address will not turn and broke... Ordered, trying to open the combination on the fourth time around enjoy this step by instructions! Getting physical a holdup would solve my problem these procedures don ’ t open should help the and. Be too complicated to try this step first, even though I ’ m only asking for advice I! Safe handle, turn the lock solve my problem wait at least 20 seconds then... As dead batteries users of security safes truly praise the customer service +1 ( 847 ) 665-1635 the thru... Constructed from heavy steel and can ’ t open it three revolutions and stop at right! Combination dial putting in your code has been deactivated contact the manufacturer when to... Aligned properly right corner – getting physical and continue dialing right until dial! My code consisted with of the combination and can not remove them by opening keypad! Important documents and the dial and continue dialing american security safe won't open until the dial to the right draws back safe! ( note, had ) an OA3810 SentrySafe technician or is there an solution... 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Change battery rotate the ESL 5 keypad counter-clockwise and lift off the base day!.. no key hole … it can not open the cabinetc stuck your...